Terms and Conditions

Terms & Conditions


Effective Date: September 8, 2026

Welcome to GulistanBD.com. These Terms & Conditions govern your use of our website and your purchase of products through our online store.

By accessing or using GulistanBD.com, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About GulistanBD.com

GulistanBD.com is an online e-commerce platform offering products including:

  • Mobile phones
  • Mobile covers and cases
  • Watches
  • Glasses and eyewear
  • Mobile accessories
  • Other related consumer products

We reserve the right to add, remove, or modify products and services at any time.

2. Eligibility

By using GulistanBD.com, you confirm that:

  • The information you provide is accurate and complete.
  • You are legally capable of entering into a purchase agreement under applicable law.
  • You will use the website only for lawful purposes.
  • You will not use the website for fraudulent, abusive, or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.
  • Product images may be for illustration purposes and may not always represent every minor detail of the actual product.
  • Specifications may change due to manufacturer updates.
  • Minor differences in packaging or appearance may occur.

If a significant error is found in a product listing, we reserve the right to correct the information.

4. Product Prices

All product prices displayed on GulistanBD.com are subject to change without prior notice.

Prices may change because of:

  • Supplier price changes
  • Manufacturer price changes
  • Market conditions
  • Promotional campaigns
  • Taxes, duties, or other applicable charges

The price applicable to your order will generally be the price displayed at the time you place the order, subject to any obvious pricing errors.

5. Orders

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may contact you by phone, SMS, email, or other available communication methods to verify the order.

An order may be cancelled or rejected if:

  • The product is unavailable.
  • The product price or information contains an obvious error.
  • We are unable to verify the order.
  • The delivery information is incomplete or incorrect.
  • We suspect fraudulent or unauthorized activity.
  • Circumstances outside our reasonable control prevent fulfillment.

If an order is cancelled after payment has been received, an applicable refund will be processed according to our refund policy.

6. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Full name
  • Active phone number
  • Complete delivery address
  • Email address, where applicable
  • Correct product and quantity

GulistanBD.com is not responsible for delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete information provided by the customer.

7. Order Confirmation

After placing an order, you may receive an order confirmation through available communication channels.

An order confirmation does not necessarily guarantee product availability until the order has been verified and accepted by GulistanBD.com.

For certain orders, we may contact you before dispatch to confirm your order and delivery details.

8. Delivery

We use third-party courier or delivery services where applicable.

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Traffic
  • Natural disasters
  • Political or other disruptions
  • Other circumstances beyond our control

We will make reasonable efforts to deliver your order within the estimated timeframe but cannot guarantee a specific delivery time unless expressly stated.

9. Delivery Charges

Delivery charges, if applicable, will be displayed during the ordering process or communicated to you before order confirmation.

Additional delivery charges may apply in certain locations or circumstances.

10. Inspection Upon Delivery

Customers are encouraged to inspect their package immediately upon delivery.

If the package appears significantly damaged, opened, or tampered with, please notify the delivery person and contact GulistanBD.com as soon as possible.

For claims involving damaged, defective, or incorrect products, we may require photographs, videos, packaging information, order details, or other evidence to investigate the issue.

11. Returns and Exchanges

Returns and exchanges are subject to our applicable Return & Refund Policy.

Depending on the product and circumstances, eligibility may be affected by:

  • The condition of the product
  • Whether the product has been used
  • Missing accessories or packaging
  • Physical damage
  • Warranty status
  • The reason for the return
  • The time elapsed since delivery

Certain products may be non-returnable for hygiene, safety, warranty, or other legitimate business reasons.

Please review our Return & Refund Policy before making a purchase.

12. Mobile Phones and Electronic Products

For mobile phones and electronic products:

  • Customers should check the product and accessories promptly after delivery.
  • Manufacturer warranty, if available, is subject to the manufacturer’s applicable warranty terms.
  • Warranty coverage may not apply to physical damage, liquid damage, unauthorized repairs, misuse, or other exclusions specified by the manufacturer or seller.
  • Software, operating-system, or manufacturer updates may change product functionality after purchase.

Where applicable, warranty claims may need to be handled through the manufacturer or authorized service provider.

13. Accessories, Watches, and Glasses

For accessories, watches, glasses, covers, and similar products:

  • Minor variations in color, texture, finish, or appearance may occur.
  • Product compatibility should be checked before purchase.
  • Customers are responsible for selecting the correct model, size, color, or variant where applicable.
  • We are not responsible for compatibility issues resulting from incorrect product selection by the customer.

14. Payments

We may offer one or more payment methods, including cash on delivery, mobile financial services, bank payments, cards, or third-party payment gateways.

Payment availability may vary depending on location and product.

You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction.

We are not responsible for failures, delays, or restrictions caused by third-party payment providers.

15. Cash on Delivery

For Cash on Delivery orders, customers are expected to receive the order and pay the applicable amount upon delivery.

Repeated refusal to accept confirmed orders or fraudulent Cash on Delivery orders may result in restrictions on future orders.

16. Promotions and Discounts

From time to time, GulistanBD.com may offer discounts, coupons, promotional campaigns, or special offers.

Promotions may be subject to specific conditions, including:

  • Limited quantities
  • Limited time periods
  • Minimum purchase requirements
  • Product-specific restrictions
  • Customer-specific eligibility

We reserve the right to modify, suspend, or terminate a promotion where reasonably necessary.

Unless otherwise stated, promotions cannot be combined with other offers.

17. User Accounts

If you create an account on GulistanBD.com, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activity.

18. Prohibited Activities

You agree not to:

  • Use the website for illegal purposes.
  • Submit false or misleading information.
  • Place fraudulent orders.
  • Attempt to interfere with website security.
  • Attempt to gain unauthorized access to our systems.
  • Copy or reproduce website content without permission.
  • Use automated systems to abuse or disrupt the website.
  • Upload malicious software or harmful code.
  • Abuse promotional offers or discount codes.
  • Impersonate another person or organization.

19. Intellectual Property

All content available on GulistanBD.com, including where applicable:

  • Logos
  • Brand elements
  • Product descriptions
  • Website design
  • Graphics
  • Images
  • Text
  • Videos
  • Other original content

may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our original content without prior written permission, except where permitted by law.

20. Third-Party Websites and Services

GulistanBD.com may use or link to third-party services such as payment gateways, courier companies, analytics services, social media platforms, or other external services.

Your use of third-party services may be subject to their own terms and policies.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

21. Website Availability

We aim to keep GulistanBD.com available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Compatible with every device or browser

The website may occasionally be unavailable because of maintenance, updates, technical problems, or circumstances outside our control.

22. Limitation of Liability

To the maximum extent permitted by applicable law, GulistanBD.com will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Severe weather
  • Government actions
  • Transportation disruptions
  • Internet or telecommunications failures
  • Labor disputes
  • Civil unrest
  • War
  • Epidemics or pandemics
  • Other unforeseen circumstances

24. Privacy

Your use of GulistanBD.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will become effective when the updated version is published on GulistanBD.com, unless otherwise stated.

You should review these terms periodically. Your continued use of the website after changes are published means that you accept the updated terms.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising in connection with these Terms & Conditions or your use of GulistanBD.com shall be subject to the applicable courts and legal procedures of Bangladesh.

© 2026 GulistanBD.com. All rights reserved.