Return & Refund Policy
Effective Date: September 8, 2026
At GulistanBD.com, we want our customers to receive products that are correct, complete, and in good condition. This Return & Refund Policy explains when a product may be returned, exchanged, or refunded.
By placing an order with GulistanBD.com, you agree to the terms of this policy.
1. Return Eligibility
A product may be eligible for return or exchange if:
You received the wrong product.
You received a product that is damaged during delivery.
The product has a manufacturing defect.
The product is materially different from the description or specifications provided on our website.
An item is missing from your order.
Return requests must be submitted within [X days] of receiving the product.
The exact return period may vary depending on the product category and warranty conditions.
2. Conditions for Returns
To be eligible for a return, the product should generally:
Be unused or in its original condition, where applicable.
Include the original packaging.
Include all accessories, manuals, tags, cards, and other items supplied with the product.
Not have signs of misuse, accidental damage, liquid damage, or unauthorized repair.
Include the original invoice/order information where available.
Products returned without the required accessories or packaging may be subject to a deduction or may not qualify for a return.
3. Mobile Phone Returns
Because mobile phones are electronic and high-value products, customers should carefully inspect the package and product immediately after delivery.
Before accepting or using a mobile phone, please check:
Model
Color
Storage capacity
Physical condition
Display
Camera
Buttons
Charging port
Included accessories
IMEI/serial information, where applicable
Once a device has been activated, used, modified, rooted, damaged, or otherwise altered, it may not qualify for a standard change-of-mind return.
Manufacturing defects may instead be handled under the applicable seller or manufacturer warranty.
4. Damaged Products
If you receive a product that appears damaged:
Notify the delivery person/courier where possible.
Take clear photographs of the package and product.
Contact GulistanBD.com as soon as possible.
Provide your order number and supporting photos/videos if requested.
We will review the claim and determine the appropriate resolution.
5. Wrong Product
If we send you a product different from the one you ordered, please contact us within [X days] of delivery.
After verification, we may arrange:
Replacement with the correct product; or
A refund, where replacement is unavailable.
The incorrect product should normally be returned in its original condition.
6. Defective Products
If a product develops a manufacturing defect, please contact us with your order details.
Depending on the product and warranty terms, we may:
Replace the product.
Repair the product.
Refer the product to an authorized service center.
Provide an applicable refund.
Normal wear and tear, accidental damage, misuse, liquid damage, unauthorized modification, or damage caused by improper use may not be covered.
7. Change-of-Mind Returns
Returns simply because you changed your mind, selected the wrong model, selected the wrong size/color, or no longer want the product are not automatically accepted.
If we choose to offer a change-of-mind return for a particular product, the product must meet the applicable return conditions and may be subject to return shipping charges or other reasonable deductions.
Certain products, particularly activated or used electronic products, may not be eligible for change-of-mind returns.
8. Watches and Glasses
For watches and glasses, return or exchange requests may be accepted when the product is:
Defective upon arrival.
Damaged during delivery.
Incorrectly supplied.
Significantly different from the product ordered.
For hygiene and product-condition reasons, used or worn items may not be eligible for return unless they are defective or incorrectly supplied.
Minor variations in color, finish, texture, or appearance do not necessarily constitute a defect.
9. Mobile Covers and Accessories
Mobile covers, cables, chargers, screen protectors, and other accessories may be returned or exchanged if they are defective, damaged upon arrival, or incorrectly supplied.
Customers are responsible for selecting the correct phone model when ordering compatible accessories.
A return may not be accepted where the customer selected an incorrect model or compatibility option, unless otherwise agreed by GulistanBD.com.
10. Non-Returnable Items
Depending on the circumstances, the following may not be eligible for return:
Used or damaged products caused by the customer.
Products with missing parts or accessories.
Products with removed or damaged serial/IMEI labels.
Products that have been altered, repaired, or modified without authorization.
Hygiene-sensitive products that have been used.
Personalized or specially ordered products.
Products specifically identified as non-returnable on the product page.
This list may vary depending on the product and applicable law.
11. Return Request Process
To request a return, please contact us through our available customer-support channels and provide:
Order number
Customer name
Phone number
Product name
Reason for return
Photos/videos of the product, if applicable
We may request additional information to verify the issue.
Do not send a product back without receiving return instructions from GulistanBD.com.
12. Return Shipping
If the return is caused by an error on our part, such as:
Wrong product sent
Product damaged before delivery
Confirmed manufacturing defect
we may cover reasonable return shipping costs according to our instructions.
For other approved returns, the customer may be responsible for return shipping costs.
We will inform you of the applicable shipping arrangements before the return is processed.
13. Inspection of Returned Products
After receiving a returned product, we may inspect it to determine whether it meets the requirements of this policy.
The inspection may include checking:
Product condition
Accessories
Packaging
Serial number/IMEI
Physical damage
Signs of use
Defects
Order information
A refund or replacement will only be processed after the return has been approved.
14. Refunds
If a refund is approved, the refund amount and method will depend on:
The reason for the return.
The condition of the product.
The payment method used.
Applicable shipping charges.
Any applicable deductions permitted under this policy and applicable law.
Where possible, refunds will be made using the original payment method.
For Cash on Delivery orders, we may request bank or mobile financial service details to process the refund.
15. Refund Processing Time
Once a return has been approved, we will initiate the refund within a reasonable processing period.
The time required for the funds to reach you may depend on the payment provider, bank, mobile financial service, or other third-party payment processor.
Third-party processing delays may be outside our control.
16. Partial Refunds
In certain circumstances, we may provide a partial refund rather than a full refund.
This may apply where:
A product has minor damage that does not make it unusable.
Accessories or packaging are missing.
The product has been used when use was not permitted under the return conditions.
A deduction is permitted under the applicable return terms.
Any applicable deduction will be communicated where reasonably possible.
17. Exchange Policy
Where available, customers may request an exchange for an eligible product.
An exchange depends on:
Product availability
Return eligibility
Product condition
Verification of the reported issue
If the replacement product is unavailable, we may offer an alternative resolution, including a refund where applicable.
18. Warranty
Some mobile phones, watches, accessories, and electronic products may include a seller or manufacturer warranty.
Warranty terms may differ by product.
Warranty coverage generally does not cover damage caused by:
Accidental drops
Liquid or water exposure
Physical abuse
Unauthorized repair
Improper installation
Incorrect use
Modification
Normal wear and tear
Please check the warranty information supplied with your product or contact us for clarification.
19. Refunds for Cancelled Orders
If an order is cancelled before dispatch and payment has already been received, an applicable refund may be issued.
If an order has already been dispatched, cancellation may be subject to our return process and applicable delivery or return costs.
20. Fraudulent or Abusive Returns
GulistanBD.com reserves the right to refuse returns or refunds where we reasonably believe there is:
Fraudulent activity
Intentional product damage
Repeated abuse of the return policy
False claims
Product substitution
Unauthorized modification
Other misuse of the return process
This does not affect any rights that cannot legally be excluded.
21. Policy Exceptions
In exceptional circumstances, GulistanBD.com may consider a return, exchange, or refund outside the standard policy.
Any exception is made at our discretion and does not create an obligation to provide the same exception in future cases, except where required by applicable law.
22. Changes to This Policy
We may update this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated Effective Date.
We encourage customers to review this policy before placing an order.
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