Privacy Policy
Effective Date: September 7, 2026
Welcome to GulistanBD.com. We respect your privacy and are committed to protecting the personal information you provide when using our website, placing orders, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
1. Information We Collect
When you visit GulistanBD.com, create an account, place an order, or contact us, we may collect the following information:
Personal Information
- Full name
- Mobile/telephone number
- Email address
- Billing and shipping address
- Delivery instructions
- Account login information
- Order and purchase history
Payment Information
When you make a payment, payment information may be processed by our third-party payment service providers. We generally do not store your complete credit/debit card number or payment credentials on our own servers.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Device and Website Information
We may automatically collect certain technical information when you use our website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages you visit
- Date and time of visits
- Referring website
- General usage and interaction information
2. How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm orders and delivery details
- Contact you regarding your purchases
- Process payments and refunds
- Provide customer support
- Manage your account
- Improve our products and services
- Improve website functionality and user experience
- Prevent fraud, abuse, and unauthorized activity
- Send important service-related notifications
- Send promotional offers and marketing communications where permitted by law
3. Cookies and Similar Technologies
GulistanBD.com may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember your preferences
- Keep you logged into your account
- Understand how visitors use our website
- Improve website performance
- Provide relevant advertisements or marketing
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment processors
- Courier and delivery companies
- Website hosting and technology providers
- Customer-support providers
- Analytics and marketing service providers
- Fraud-prevention and security services
For example, when you place an order, we may provide your name, phone number, and delivery address to the relevant courier service so that your order can be delivered.
We may also disclose information when required by applicable law, legal process, court order, or government authority, or when necessary to protect our rights, customers, or website.
5. Order and Delivery Information
When you place an order through GulistanBD.com, we collect information necessary to process and deliver your purchase.
This may include:
- Customer name
- Phone number
- Delivery address
- Ordered products
- Order amount
- Payment method
- Order status
We use this information to fulfill your order, communicate with you, and provide after-sales support.
6. Payment Security
Payments may be processed through third-party payment providers.
GulistanBD.com does not intentionally collect or store complete payment card details on its own systems unless explicitly stated otherwise.
You should review the privacy policies and terms of the payment provider you use for additional information about how your payment information is handled.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
8. Third-Party Services and Links
Our website may contain links to third-party websites, payment services, social media platforms, advertisements, or other external services.
These third parties have their own privacy policies and practices. GulistanBD.com is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing them with personal information.
9. Marketing Communications
If you provide your contact information, we may occasionally send you information about:
- New products
- Special offers
- Discounts
- Promotions
- Important store updates
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing messages.
Please note that we may still send non-promotional communications relating to your orders, account, payments, deliveries, or important service updates.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically.